Shipping/Cancellation/Return Policies

Shipping and Payment Information:

What are the shipping rates?

Edna's Holiday Place automatically computes and displays shipping charges whenever you place an item in your shopping basket. For each order placed, we charge a rate determined by your zipcode We have simplified the process of calculating shipping and handling fees for your convenience. Your shipping costs will be added to your invoice at checkout time. 1 address per order.

Shipping Discounts?

We combine shipping from items stocked at Edna's Holiday Place, Long Beach, CA. and certain dropship manufacturers.

Additional Shipping Details

Most of our items will be shipped UPS ground or USPS Priority insured. Items are usually shipped within 1-3 business days after your payment is received and order is placed. Some items are shipped to you, directly from the manufacturer. Please note we do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery. Tracking information is provided when available, usually within 24 hours of shipment.

What's Included?
Please allow for extra delivery time. Delivery to a residence anywhere in the contiguous 48 states within 3 to 7 business days. You must provide us with a valid bill to and ship to phone number when placing your order, as most carriers will need to schedule the delivery with you.

Shipping Times

Upon clearance of your payment through PayPal or our Merchant Account, most of our orders are shipped within 1-4 business days. Tracking information is e-mailed when item is shipped. USPS or UPS ground deliver within 2 - 5 business days. For larger items, Please allow up to 10 business days for your item to arrive. We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.

Do you ship internationally?

We can only ship or bill to addresses in the United States. We are currently unable to ship or bill to addresses outside of the U.S. Due to shipper restrictions, we cannot deliver to APOs, FPOs, or U.S. Territories.

Order Tracking

We e-mail tracking numbers on all orders usually within 24 to 48 hours of shipment.

Has my order shipped? Can I track my order?

Orders are processed immediately after payment has been confirmed and shipped within an average of 3-4 business days. See the chart below for the processing times.

Schedule for Tracking Numbers: 1-5 business days

Note: Business days above are calculated if you placed and paid for your order in the morning. Add 1 business day if you submitted payment in the afternoon or evening. Business days do not include weekends.
With exception of orders to Alaska & Hawaii, all orders are shipped ground.

*During the months of November, December and January we experience high volumes of orders and processing times may be up to 2-3 business (M-F) days and you will receive your tracking number on the 4th business day. Delivery time may also change during the holiday season for UPS Ground and USPS service. Check with those carriers for their delivery schedules. Please make sure to place your orders and submit payment as soon as possible so that your order may be shipped out in a timely manner.

My order never arrived?

If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us at service@ednasholidayplace.com and will assist you in locating your package.

If you have not received a tracking number:
Has it been 7 business days since your order was confirmed? NO : Please wait the 7 business day period prior to contacting us.
YES : Please contact us at service@ednasholidayplace.com

An item is missing from my order?

Many of our products are shipped from a central dropship warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.

If you believe that an item is missing from your shipment: Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list and charged on your credit card. If an item in your order is not in stock, we will notify you via email on the backorder and we will NOT charge your credit card for that item. If you believe that we shipped and charged your credit card and a product is missing, please contact us immediatelyat service@ednasholidayplace.com.

I received a product missing parts

If you have received a product with missing parts, please contact us immediately at service@ednasholidayplace.com.

I received the wrong product

If you have received the wrong product, please contact us immediately at service@ednasholidayplace.com.

Billing & Payment

What payment methods do you offer?

Edna's Holiday Place accepts PayPal, Visa and Mastercard payments through this website. We accept Visa, MasterCard, American Express and Echeck through PayPal. Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order. We never bill for PayPal/credit card service fees. Edna's Place is currently unable to process any credit cards that are issued or billed outside of the United States. You can be confident that your personal and account information is secure at Edna's Holiday Place. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our "Security Policy" for more information.

When will my PayPal account be charged?
Your account will be charged at the time of purchase. Shipping and sales tax will be added to you total.

Do I have to pay sales tax?
We charge 8.25% sales tax for orders shipped to California only. Sales tax is automatically computed at time of checkout on both product(s) and shipping costs.

I need a copy of my receipt/invoice.
Immediately after submitting your order, we display your invoice/receipt. Please print this invoice/receipt out for your records. In addition, we also e-mail you a copy of your invoice/receipt.

If you need a copy of your invoice/receipt, please contact us at service@ednasholidayplace.com.

Cancellation Policy

We try our best to accomodate our Buyers. Customers will be allowed a up to 3 days "buyers remorse" prior to shipment of item. We do not ship on Saturday or Sunday. Edna's Holiday Place usually ships within 1 business day of clearance of payment. Customer is emailed a confirmation of his/her order including an order number. To cancel an order; email, service@ednasholidayplace.com, the order confirmation number and written request within three days of purchase. Items which have been shipped are not subject to cancellation. See return policy.

Return Policy

Edna's holiday Place proudly stands behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 7* days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.

Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can e-mail us at service@ednasholidayplace.com.

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.

IMPORTANT: Please inspect items which arrive in a damaged box. Make a note on the delivery slip. Contact service@ednasholidayplace.com as soon as possible and she will begin the claim process.

If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.

If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges.

No Exchanges

Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our website to purchase the new item that you want.

How to Return An item

1. Complete the Return Form- The Return Form needs to be filled out completely and signed before we process your return. Using this form, tell us why you are returning the item in as much detail as possible. Upon receipt of this form, we will issue an RA# for the return.

2. Packing your return- Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. Please clearly write your RA # on the outside of your box.

3. Shipping your return- If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.

4. Receipt of your item- We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.
Returns & Exchanges

What is the Your Return Policy?

Edna's Holiday Place Return Policy at a Glance
One of a kind, Collectibles and Vintage items may not be returned: unless the item is not as described. Example: you received the wrong item.
Most NEW IN BOX products may be returned or exchanged within 30 days of your product's shipping date. We will refund the total sales amount, less a 10-30% restocking fee (depending on the manufacturer's policy) and the original shipping charges. We will only refund shipping costs and waive the restocking fee if the return is a result of our error.
The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.
After 30 days please contact the manufacturer directly.
All returns must include a Return Merchandise Authorization Number (RMA#). Please contact customer service at service@ednasholidayplace.com to obtain an RMA#.

PLEASE NOTE: RMA#'s will only be issued for qualified returns meeting our return policies.
· Items must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories.
· Please allow approximately 7-14 business days for your return to be processed once it has arrived at the warehouse.

Please use the following link to see detailed return policy information: View our "Return Policy".

When will my credit appear on my account?

Credit Time Table

- RETURNS - Please allow 7-14 business days after our warehouse receives your package for a refund to be processed to your credit card. This time does not include the time it takes for the item to be returned to our warehouse or the time involved to process a claim.

If you have not received your credit within the allotted time, please contact us at service@ednasholidayplace.com.